Why am I still being charged for shipping if I select the Local Pick-Up option in BackerKit?
We are forced to collect shipping on everyone in the BackerKit. When you come to a Local Pick-Up event in Chicago we will refund you your shipping fees right there in person. In the event that you do not come to a Local Pick-Up event in Chicago, we'll ship out your game.
Last updated: June 20, 2018 12:52
How do I submit songs? And how do we vote on them?
Each backer gets the chance to submit songs to the game. To submit songs, simply comment with (up to) 3 songs you'd like to see in the game in the comments section of the Kickstarter campaign.
Every few days or so we'll compile everyone's suggestions into a survey and send it out the backers. Backers will select songs on the survey they want to see in the game. We'll see what songs get the most votes and put them into the game.
Last updated: March 27, 2018 17:41
For the NEW BAND MATE option, can I get multiple people on the card?
Unfortunately no. We have an agreement with our artist for one person per card.
Last updated: March 23, 2018 11:40
How many songs can I submit to be voted on?
3! This will help make the cream of the crop the only songs we vote on!
Last updated: March 21, 2018 11:15
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.